Dispatch and delivery
Orders ship through USPS Priority Mail. Orders received before 2 PM PST are scheduled to leave the same day. Orders placed after 2 PM on Friday, or during Saturday and Sunday, are scheduled for the following Monday.
Allow 3–4 business days for USPS Priority Mail delivery. Tracking information is provided after dispatch. Military and APO shipments also travel through USPS Priority Mail; delivery to an overseas destination can take up to four weeks.
Check your shipping address
Use the contact page immediately if the address on an order is incorrect. We cannot correct or stop a parcel once it has been handed over for shipping. An order sent to the address entered by the customer is not eligible for a replacement shipment or refund because that address was wrong.
A delivered parcel is missing
If USPS tracking identifies the parcel as delivered but you cannot locate it, file a complaint with your local USPS post office. The store does not accept responsibility for stolen or missing orders marked delivered.
Request authorization before a return
Every return needs a Return Merchandise Authorization (RMA) issued in advance. Request the RMA within three days of receiving the order. For example, a Monday receipt requires contact by Wednesday. No wholesale or retail return is permitted more than 30 days after purchase.
To qualify for inspection, items must be entirely unopened and undamaged, in their original factory packaging, with every seal intact. Contact the team before sending a package.
Return costs and inspection
An accepted return is refunded after deducting the shipping fee and a 90% restocking charge for each product. The customer pays the return shipping cost. Insuring the parcel for its full value is recommended in case of loss, damage, or theft in transit. Returned goods are inspected and must remain new and unused.
Purchasing restrictions
Check city and state requirements before ordering, including orders placed by phone or email. The store does not accept responsibility for purchases prohibited in the purchaser’s state, and no refund or return is available for those purchases.